Master of Science in Health Facilities Management

Perfect comprehension and communication techniques in the English language in a context broader than the field of commercial English.

• This module aims to learn how to create a Business Plan or business plan: costed project design for business creation or development.
• Several steps are addressed: feasibility study, market targeting, opportunities and risks, strengths and weaknesses, communication, financing plan and profitability.

• This module aims to deepen the students’ computer skills to meet the demand of companies in terms of budget or commercial monitoring, project management, personnel management and communication: Excel, Word, PowerPoint, team work tools, business software.
• It aims to be efficient with office tools, quickly identify and correct errors, customize existing tools or create your own tools.

• The objective is to acquire key skills in terms of budget management and reporting.
• Particular emphasis will be placed on the budget architecture, with the implementation of summary documents, project management control and its link with budget management, the execution and management of dashboards.

• This course explores negotiation techniques specific to human resources, addressing conflict management, communication and persuasion strategies.
• It allows the development of skills to conduct effective negotiations on wages, working conditions, and social relations.
• The emphasis is on preparation, argumentation and finding win-win solutions.

Presentation of HRMS (Human Resources Management Information System) tools, their objectives and their use. Description of data issues and awareness of the GDPR framework.

• Understand the structure of social, individual and collective relationships.
• Know and apply through the resolution of case studies, the reasoning of labor law, the different legislative, regulatory, and jurisprudential developments.

• The different types of employment contracts.
• Prerogatives of the employer.
• The breach of the employment contract.
• Protected categories, discrimination, equal treatment.

• Train professionals capable of leading and managing teams and organizations.
• Acquire the skills and knowledge to lead and manage men and women.
• Develop leadership qualities, including vision, motivation, and communication.
• Adapt to changes in the world of work.

• Reduce inequalities and promote the well-being of individuals, focusing on access to services and equal opportunities.
• Translates into actions on working conditions and diversity management.
• Social innovation involves adapting to demographic and technological changes through new solutions for sustainable performance.

• The factors that influence the success of a work team.
• Adaptation to change and professional development: the brakes and psychological springs.
• Managing stress at work and burnout.
• The effects of information and communication technologies on work and organization.

Focus on negotiation between groups within the company taking into account social ties and power bonds.

• The difficulties of the organization in terms of human relations.
• The organizational system and its elements.
• The major theoretical approaches to organization.
• Different types of organizations.

• Selection of candidates and integration into the company.
• Place of recruitment and GPE in the HR strategy of the General Management.
• Recruitment tests, graphology.
• Typology of the tests most used by recruiters: logic and comprehension tests, personality tests, job simulation tests.

• Components of remuneration.
• Understanding the logic of a payslip.
• Preparation of a pay slip.
• Themes related to employee and employer contributions for social protection and unemployment.
• Supplementary schemes.

• Notion of satisfaction and value perceived by the client.
• Identification of user satisfaction variables in an institution or a personal assistance service (depending on the type of service – adult, child, short or long stay…).
• Identification of the variables of family satisfaction in an institution or a personal assistance service (depending on the type of service – adult, child, short or long stay…).
• Satisfaction analysis tools (questionnaire, coffee meeting…).
• Presentation of the Social Life Councils and their role in customer satisfaction.

• Presentation of the different types of establishments (health, medico-social and social), the different statuses (public, associative and private) and the different publics welcomed.
• External means of communication used (institutional brochure, website, Facebook page, LinkedIn…) and content analysis.
• Advantages and disadvantages of social networks.
• Weight of the different networks according to the type of establishment.

Masterclasses applied to DES are implemented throughout the year in order to introduce the latest developments and trends in recruitment, retention, team animation, etc.

• Analyze the resources allocated to care, their financing and the effectiveness of health policies.
• To understand the new challenges linked to the ageing of the population, particularly in terms of care for elderly people and financing pensions.
• This requires an adaptation of health systems to meet the growing demand for care.
• Integrate these issues to ensure a sustainable and equitable health system.

• Definitions of ethics and good treatment and reminder of the regulatory framework.
• Human rights regulatory framework and mandatory documents applicable in health care facilities.
• Identification of situations of mistreatment in institutions and different typologies.
• Promotion of a well-treatment approach and knowledge of the basics of the evaluation process and tools of the High Authority for Health.

• Knowledge of the rights of users in health facilities and the priorities of public authorities in this area (law of 4 March 2002).
• Definition, measurement and analysis of respect for the rights of users in health facilities.
• Adequate responses to complaints and grievances from persons in care.

• The applied research thesis aims to develop analytical and reflection skills around a managerial question.
• It is an opportunity to demonstrate its rigor in the analysis of a problem or managerial issue and the formulation of operational recommendations.
• The research thesis reflects the research work and is structured into three main stages: the review of the literature, the qualitative and/or quantitative study and its results, and the managerial recommendations.

• Construction and management of schedules and work organization.
• Time management and construction of task sheets.
• Nature of organizational changes and their implications.
• Development of approaches, methods and tools related to organizational changes.

• Key success factors for opening a medico-social institution.
• Typology of medico-social establishments in the field of disability.
• Development and structuring of a provisional budget for a medico-social institution.
• Monthly budget tracking table.

• Mastery of mapping and the specificities of health and medico-social establishments.
• Apprehension of the organizations of the institutions.
• Place and role of institutional partners.
• Mastery of the scope of competence of the tariff authorities.
• Relational and strategic issues with the State and communities.

• Occupancy rate of health facilities.
• Optimization of relationships with families.
• Implementation of public relations and prescriber networks.
• Prospecting and making contact.
• Qualification of the contact.
• Presentation of the service provided, visit of the establishment.
• Management of objections and signing of the contract.
• Listing of establishments.

• Analysis of financial, economic and regulatory information that can impact the current and likely situation of a health institution.
• Identification of the causes of present or future difficulties of an establishment.
• Study, identification of risks and proposal for solutions.

• Strategic and operational management assistance and decision-making.
• Measurement of activities, outputs, costs and outcomes.
• Execution of forecast budgets related to the strategy and objectives.
• Participation in the implementation and development of the management system.
• Production of management reports and dashboards to assist in decision-making and contribute to the effectiveness and efficiency of management processes.
• Coherence between the functional organization, the objectives and the means of the institution with the information and management system.

• Identification of the main items on the balance sheet and in the income statement.
• Mastery of the mechanisms of general accounting and their implications for management.
• Reading and interpretation of a balance sheet and an income statement.
• Mastery of the concepts necessary for carrying out a financial diagnosis.
• Proposal for decision support tools.
• Improvement of the profitability of a health institution.

• Understanding of the budget architecture.
• Differentiation of tariff sections.
• Analysis of expense and revenue accounts.
• Definition of the parameters for the evolution of expenses and revenues.
• Understanding of the accounting and budgetary procedure.
• Use of control and management tools.
• Implementation of economic indicators.
• Mastery of institutional issues.
• Construction of comparative tables of multi-year expenses and products

• Understanding of the ‘enterprise’ system as a whole and modeling for control needs.
• Calculation of costs, prices and margins in order to decide.
• Organization of the production and exploitation of management information.
• Construction of budgets.
• Monitoring of the realization of forecasts.
• Calculation, analysis and correction of discrepancies between forecasts and achievements.

• Management of an establishment’s activity via the PMSI (information systems medicalization program).
• Optimization of billing.
• Development of strategic choices for the activity of a health institution.
• Consideration of regulatory constraints related to the healthcare organization scheme.
• Development of the establishment project based on an analysis of the activity.

• General accounting is to explain the ‘reasons for being’, the main uses, documents and mechanisms of general accounting, notably:
• The purpose, content and use of an organization’s Balance Sheet and Profit-Loss Statement.
• The mechanisms that allow the articulation between these two accounting documents.
• The accounting record of the company’s main transactions.

• Planning, implementation and evaluation of the quality approach.
• Supervision and support for certification in a health establishment and the new reference framework for medico-social establishments.
• Enhancement of the quality approach within the framework of the certification of healthcare establishments.
• Implementation of professional practice assessments.
• Development of a dashboard of quality indicators.

• Realization of a conflict diagnosis.
• Implementation of simple and operational tools for conflict management.
• Negotiation techniques and cooperation within teams.
• Building effective internal communication.
• Prevention of psychological harassment.
• Diagnosis of a bullying situation. Implementation of mediation.
• Improvement of the organization of a health institution to limit harassment situations.

• Development of risk management policy and program.
• Planning, coordination and evaluation of the risk management programme.
• Definition and implementation of an information system concerning risks and the risk management program.
• Health monitoring and other non-health risks.
• Regulatory and normative monitoring on risk management.
• Coordination of vigilances or articulation with the vigilance coordinator.
• Collection of adverse events, analysis and implementation of preventive and corrective actions.
• Analysis of hazards related to biological agents.
• Mastery of biological agents.
• Use of the HACCP system.
• Management of a collective food poisoning infection.
• Management of a nosocomial infection.
• Management of legionnaires’ disease. Management of waste from healthcare activities.
• Understanding of the concepts and notions of security, prevention, prediction, protection, and intervention.
• Role and place of the school director.

• Dimensions of positive management and strengthening of support for professionals.
• Implementation of a forward-looking management of jobs and skills (GPEC).
• Construction of quantitative and qualitative databases of employees.
• Implementation of the training plan.
• Construction of simplified job descriptions and criteria for evaluating the objectives achieved.
• Establishment of individualized goal contracts.
• Conducting annual evaluation interviews.
• Identification and enhancement of staff skills.
• Identification and promotion of good practices.

• Definition of a crisis. Preparation and anticipation of a crisis.
• Methodology for diagnosing and managing a crisis.
• Crisis communication and media training (message content, communication attitude, language and voice adaptation).
• Knowledge of the media environment.
• Implementation of public relations.

• Resume writing, recruitment interview techniques for internship search, professional project management, team management and meeting conduct.
• Negotiation techniques, transactional analysis and NLP, speaking out and managing stage fright, management techniques and leadership.
• Skills assessment, coaching, digitalization of the CV and job search techniques at national and international level, preparation for the defense of the applied research thesis.

• Written exams
• Thesis defense