What job opportunities are there after a BTS NDRC?

The BTS NDRC (Negotiation and Digitisation of Customer Relations) is a versatile diploma that prepares students to evolve in a constantly changing professional environment. This course combines traditional commercial skills with new technologies. It offers graduates a variety of career opportunities in different business sectors. Here are the professional prospects available to graduates of a BTS NDRC and the career opportunities open to them.

Contents

In a nutshell:

INSEEC’s BTS NDRC offers comprehensive training in customer relations and sales negotiation, remote customer relations and digitisation, network management, written and oral communication and the analysis of commercial situations.
There are a wide range of career opportunities after completing a BTS NDRC, offering graduates the chance to work in a variety of professional environments.

Future

What are the career options after a BTS NDRC?

After obtaining a BTS NDRC (Negotiation and Digitalisation of Customer Relations), students have the opportunity to continue their studies in various specialised courses to deepen their skills and broaden their career prospects. The following are just some of the courses available:

Bachelor in International Business

This bachelor’s degree offers students an opportunity to develop their international business skills. It provides them with an in-depth knowledge of world markets, export and import strategies, and the legal and logistical aspects of international trade.

Bachelor Business Development – E-commerce & Start Up

This programme focuses on the skills needed to succeed in e-commerce and start-ups. Students gain expertise in project management, online business development, digital marketing and the creation and management of start-ups.

Bachelor Marketing, Communication & Product Development

This bachelor’s degree focuses on the marketing and communication aspects of product development. Students learn how to devise effective marketing strategies, manage brand communication and develop products that meet market needs. This course prepares students for positions as product managers, marketing project managers or marketing managers in a variety of companies.

Bachelor Marketing, Communication & Events

This programme combines marketing and communication skills with a specialisation in events management. Students gain expertise in planning, promoting and managing events.

Opportunities

What skills does the BTS NDRC at INSEEC offer?

The BTSNDRC (Negotiation and Digitalisation of Customer Relations) offered at INSEEC provides students with a set of skills essential for success in the field of customer relations, sales and digitalisation. Among other things, students learn how to develop solid relationships with customers, understand their needs and propose appropriate solutions. They also learn negotiation and sales techniques to successfully conclude commercial transactions.

Students are trained to use digital tools to maintain an effective remote customer relationship, whether through social networks, online communication platforms or customer relationship management (CRM) tools.

Students learn to create synergies and maintain fruitful relationships with the various players in their professional environment.

They are trained to communicate effectively in writing using language appropriate to the professional context. This includes drafting business correspondence, professional emails and other relevant written documents.

Job opportunities

What sectors are possible after a BTS NDRC?

After obtaining a BTS NDRC (Negotiation and Digitalisation of Customer Relations), graduates have access to a variety of business sectors where their skills in customer relations, sales and digitalisation are highly valued.

Customer Relations Manager :

These professionals are responsible for managing and optimising a company’s customer relations. They supervise the teams responsible for customer reception, after-sales service and customer loyalty, while ensuring customer satisfaction and retention.

Sales Representative :

Commercial attachés are responsible for developing and retaining a customer portfolio. They prospect for new customers, negotiate commercial contracts and monitor sales. Their aim is to maximise sales and contribute to the company’s growth.

Business Development Manager :

These professionals are responsible for identifying and contacting new prospects to develop their company’s customer portfolio. They canvass by telephone, in person or digitally, and qualify sales opportunities so that they can be passed on to sales representatives or sales managers.

Customer advisor :

Customer advisers are in direct contact with customers to meet their needs, provide them with information about products or services and help them with their purchases. They may work in different sectors such as banking, insurance, telecommunications or retail.

Digital Account Manager :

As companies become increasingly digital, digital account managers are responsible for maintaining customer relations via digital channels such as social networks, online chat, email and instant messaging platforms. Their role is to respond to customer queries and support them throughout their online purchasing journey.

Digital Project Manager :

These professionals are responsible for designing, implementing and monitoring digital projects aimed at improving the customer experience and optimising sales processes. They coordinate the various teams involved in the project (marketing, IT, design) to achieve the objectives set by the company.