Trade guide
Hospitality manager
The business
What is a Hospitality Manager?
Running a business is no easy task, especially when it comes to hospitality. That’s why the hospitality manager has many responsibilities. They are responsible for satisfying VIP customers by proposing tailor-made offers. This contact job is both captivating and rewarding. We reveal all the secrets of the hospitality manager. We’ll tell you all about the hospitality manager’s secrets, including benefits, salary and what you need to study if you want to be a hospitality manager one day.
Its role
A hospitality manager is the person primarily responsible for hospitality. He or she is responsible for marketing hospitality areas at conferences, stadiums, sports arenas and hotels, in order to create a tailor-made offer for privileged customers. The space is fully privatised and offered with a range of additional services depending on the client’s wishes.
His role is to act as an intermediary between conference groups and hotels (booking rooms, handling service requests).
The Hospitality Manager is also responsible for all the details of the events for which he or she is responsible: registration, transport, VIP reception, etc.
Its aim is to ensure that VIP customers have a pleasant time during a given event.
Its field of action
Companies contact them to create a unique moment for their business relations: employees, investors and partners. The hospitality manager ensures their comfort and well-being.
The functions
What does a Hospitality Manager do?
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Ensuring that the needs and desires of all customers are met (the hospitality manager’s main task)
Ensuring that employees are properly trained to carry out their duties.
Resolving disputes between customers and employees.
Guaranteeing the excellence of all the services offered.
Establish tailor-made services for VIP customers, based on their expectations.
Working closely with owners and managers of hotels, conferences, stadiums and sports venues.
Offering a unique service with special reception conditions.
Designing the catering, entertainment and facilities to make every guest feel at home.
Qualifications
The qualities and skills needed to be a good hospitality manager
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Communication
An essential quality for welcoming and talking to customers.
Negotiations
Indispensable for convincing and managing situations.
Relationship and conflict management
The skills needed to satisfy customers.
Listen to
Understand and respond to needs.
Organisational capacity
Essential qualities for the job.
Be creative and have a great capacity for initiative.
Relationship and conflict management
The skills needed to satisfy customers.
Sense of responsibility
The skills needed to satisfy customers.
Proficiency in several foreign languages
Fluent in English and at least one other foreign language
The benefits
What are the advantages of working as a Hospitality Manager?
The greatest advantage of being a hospitality manager is that you can work for any organisation. In addition to benefits and a rewarding salary, you enjoy a number of privileges. These include access to privileged locations and contact with personalities and celebrities from all over the world.
What’s more, you’ll be working in an attractive environment that makes you feel valued. This field is constantly evolving, and you’ll be at the heart of new developments and trends. Your tasks are varied, so there’s no room for monotony. You’re in touch with people. These exchanges allow you to develop both personally and professionally.
Remuneration
Hospitality manager: salary and career development
The salary offered to a hospitality manager varies according to the stage of your career. At the beginning, you earn around 2,000 euros a month. That’s an annual salary of around 25,000 euros. For the most experienced, this can increase by 2 or even 3 times. Of course, this depends on the size of the organisation you work for.
Salary also varies according to your profile, achievements and skills. A person with a command of several different languages, for example, is paid more than another candidate.
In terms of career development, hospitality managers can become stadium managers. This is a position with greater responsibilities.
Up to
25 000€
Salary per year
Training courses
How do you become a Hospitality Manager?
Our training courses
To become a hospitality manager, you need to undergo appropriate training and obtain an accredited diploma. This is possible thanks to the courses and programmes at INSEEC. They are registered with the RNCP or the master’s degree. This top management school offers a sports specialisation that is ideal for this position. INSEEC also offers a Luxury & Wine specialisation as well as an International specialisation with a comprehensive programme focusing on hospitality management.
Possible programmes include :
All about
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