Master of Science Luxury and Fashion Marketing & Customer Experience

Table of a luxury restaurant with wine, gastronomy.
Bachelor degree or higher
September, February
Initial training, Apprenticeship
Bordeaux, Paris, Lyon
Home » Programs and Training » Master of Science Luxury and Fashion Marketing & Customer Experience

Why choose the MSc Luxury and Fashion Marketing & Customer Experience course ?

“The luxury industry is now a global market with a flourishing health. Whether they are independent brands or large groups, these companies are looking for international managers capable of supporting global growth. This program is taught entirely in English. Its purpose is to give students the skills needed to work in a complex and ever-changing environment!

In this course we welcome students from all backgrounds and immerse them in the world of luxury, with a focus on wine, champagne and gastronomy.

The seminars are conducted by working luxury professionals and are based on concrete case studies. They are accompanied by visits to companies. These “field trips” are an important aspect of our educational project, as they enable our students to meet the major players in the market directly and come face-to-face with the reality of the business.

A 1 or 2 year degree to become an accomplished manager in the luxury industry

  • Hours1st year of MSc: 441 hours
  • Hours in2nd year of MSc: 441 hours

How to apply for INSEEC’s MSc Luxury Brand Management?

The conditions for access to the certification system (excluding VAE) are :

  • For entry into 4th year (MSc1): a level 6 RNCP qualification and/or 180 ECTS validated in a course equivalent to the field concerned.
  • For entry into 5th year (MSc2): a level 6 RNCP qualification and/or 240 ECTS acquired in a course equivalent to the field concerned.

Would you like to find out more about the MSc Luxury and Fashion Marketing & Customer Experience program? Sign up for an Information Meeting!

Would you like to find out more about the admission requirements for our Luxury and Fashion Marketing & Customer Experience course?

What are the courses in the Master of Science in Luxury and Fashion Marketing & Customer Experience?

The courses listed below are examples only and may vary slightly depending on the campus. The content of the courses is adapted each year to market developments and is updated before the start of each new school year.

Les cours de 1ère année


Business Game

The business game is played using a business simulator. Groups of students are responsible for running a business in real time. All major business functions are covered. Students will make decisions to maximize the profitability of the business.

Ateliers techniques professionnels et Management Personnel

  • CV writing, recruitment interview techniques for the search for an internship, professional project management, team management and meeting management.
  • Negotiation techniques, transactional analysis and NLP, speaking and stage fright management, management and leadership techniques (PRADITUS).
  • Skills assessment, coaching, digitization of the CV and job search techniques at national and international level, preparation for the defence of the applied research thesis.

Business skills

What makes a successful business person?

Internal and external communication skill; managing your priorities and deadlines; organization and time management skills; how to be a great listener, writer and speaker; effective sales techniques; effective group dynamics and project management skills; understanding international business culture.

Conférences Métiers

Presentation of the professions in the sector by professionals.


Gestion budgétaire et tableaux de bord

The objective is to acquire key skills in terms of budget management and reporting. The focus will be on budget architecture, with the implementation of summary documents, project management control and its link with budget management, and the creation and steering of performance indicators.

Business Plan et Création d’entreprise

The objective of this module is to learn how to draw up a business plan: Designing a costed project for the creation or development of a company.

Several steps are covered: feasibility study, market targeting, opportunities and risks, strengths and weaknesses, communication, financing plan and profitability.

Strétagie d’entreprise

A precise methodology for analyzing customer needs, market structure and competitor dynamics to identify opportunities and threats in the environment is presented.


This seminar focuses on a negotiation in a national and international context.

In particular, it will be necessary to take into account the cultural dimension and define its impact in an international negotiation. The national negotiation will focus on the sales process through role playing.

Business English / TOEIC

To perfect English language comprehension and communication skills in a wider context than just business English. Students are required to take the TOEIC test.

Informatique de Gestion

This module aims to deepen students’ skills in IT to meet the needs of companies in terms of budgetary or commercial monitoring, project management, personnel management and communication: Excel, Word, Powerpoint, teamwork tools, business software.

It aims to be efficient with office automation tools, identify and correct errors quickly, customize existing tools or create your own tools.


Introduction to history and origins of luxury

This course aims to illustrate the existing links between economics and marketing (maslow/schwartz/rokeach/murray). The following fundamental concepts in btoc marketing will be presented:

Insights into the historical, anthropological and sociological foundations of luxury.

Review of the key players, groups and brands in luxury, and introductory “who’s who” in the luxury business.

International brand management and marketing

Branding strategies and management from a luxury perspective. Review of traditional luxury marketing tools: brand positioning, architecture and portfolio management.

How do luxury houses remain close to their heritage and pursue international growth?

Marketing tools and applications in the luxury & fashion industries

An initial perspective on management tools such as market research, demand forecasting, CRM and consumer tracking techniques, and how these are used in the luxury business.

Traditional and new communication strategies

An overview of existing and new communications tools such as web marketing and social media, and their application to traditional luxury brands.

How to manage new techniques in this fast-moving area.

Overview of traditional and emerging markets

Insights into established markets for luxury goods and an introduction to new and emerging economies such as the BRICS countries and beyond.

How to approach these new markets and to develop the right product, distribution and retail structures.

Luxury brand strategies

By using various examples of leading international groups (lvmh, ppr…), this seminar introduces brand portfolio extensions: premium brand positioning and the marketing and communication strategies involved: new product

Using examples of leading international groups (LVMH, PPR, richemont, etc), an introduction to portfolio management, pricing strategy and consumer perceptions.

Analysis of the impact of such factors on financial results and brand equity.

Wine culture and tasting

An introduction to the complex art of wine tasting and appreciation, including practical exercises and exposure to qualitative evaluation techniques.

Les cours de 2ème année


Business Game

The business game is played using a business simulator. Groups of students are responsible for running a business in real time. All major business functions are covered. Students will make decisions to maximize the profitability of the business.

CSR Certification

Ateliers techniques professionnels et management personnel

CV writing, recruitment interview techniques for the search for an internship, professional project management, team management and meeting management.

Negotiation techniques, transactional analysis and NLP, speaking and stage fright management, management techniques and leadership.

Skills assessment, coaching, digitization of the CV and job search techniques at national and international level, preparation for the defence of the applied research thesis.

Outils de gestion informatisée

Software (Excel, Word, VBA, professional software).

Conférences métiers

Presentation of the professions in the sector by professionals.


Introduction to prestige and luxury

Understanding the history and development of luxury worldwide. Analyzing the social, artistic and creative dimensions of luxury. Decoding the semiotics of luxury and prestige.

Examining the role of heritage, innovation and exclusivity in luxury brand management, and the response to challenges of premiumization.

Leading brand and company strategies

Developing an international strategic plan.

Brand portfolio planning in international groups.

Growth strategies in mature and emerging markets.

Managing international distribution partnerships.

The role of the independent family-owned business.

Consumer behavior : an in-depth approach

Mapping the changing of global luxury consumers in order to better define marketing targets.

Targeting the luxury consumer in mature and emerging markets.

Understanding social, cultural and behavioral characteristics of consumers.

Examining luxury retail concepts and the development of new distribution channels.

International marketing and brand management

Managing creativity and innovation.

Insights into existing and emerging luxury goods markets.

International brand positioning and competitive analysis. Market entry strategies, brand development and international pricing strategies.

Communication strategies in a global environment

Examining communications strategies and consumer targeting.

Luxury advertising and public relations programs. Sponsorship and celebrity endorsement strategies.

Managing international exclusivity and brand image.


Financial management and strategic planning

Financial planning and budgeting, cost control, merger and acquisition strategies.

Brand equity and return on capital employed. Corporate planning and the business cycle.


Supply chain management

Raw materials sourcing and supply.

Production processes and controls.

Quality assurance systems.

Application of new technologies.

Controlling the distribution network.

Legal and regulatory issues

Product licensing, contracts and control of brand image. Protection of intellectual property.

Combating counterfeit and parallel imports.

International regulatory and tax environment.

Organization and human resources management

Human factors in the luxury industry.

Organizational behavior and design.

Management and training issues in an international environment.

International negotiation strategy

Preparing and implementing a negotiation strategy.

Mastering different negotiating techniques.

Cultural, social and behavioral aspects of negotiation.

Luxury retail

Insights into sophisticated developments in the consumer retail experience.

A review of retail strategies from bricks and mortar to today’s multi-channel purchasing activity.

To identify luxury wholesale and franchising distribution in various and being able to develop and manage it while keeping the luxury brand image and reputation all over the world.


Champagne, fine wines and gastronomy

Product life cycles and new product development.

Developing line extensions, visual merchandising and promotional materials.

Brand identity and visual design in packaging development.

Tasting sessions, field trips and visits by leading chefs. Introduction to the trending luxury cuisines and up and coming markets.

Luxury hospitality

Understanding developments in the luxury hotel industry, from grand palaces to boutique-hotels, and major international chains.

A survey of historical and upto the minute trends.

Fashion and haute couture

An introduction to the role of haute couture in the luxury industry.

Insights into managing an international fashion business. Understanding the role of creativity in a luxury brand.

Successful international pricing policies for luxury brands.

Luxury travel and tourism

An insight into the business of private jets, personalized itineraries and signature destinations.

How innovation is transforming bespoke tourism. Success strategies, trends and developments.

Luxury accessories

Democratization and exclusivity in perfumes, cosmetics and accessories.

Global trends in watches, jewelry and leather goods.

Art, heritage and tradition in the luxury product mix.

Art and auctions

How international art companies and auction houses are taking an increasingly prominent role in the business of luxury.

A review of how this sophisticated business works, and of the global opportunities in this field.

2 start dates per year and varying study rhythms

There are two openings per year, in February/March and September/October. To check the opening of each intake, contact the admissions department directly.

The pace of the course may differ from campus to campus and depending on whether the course is carried out under an internship agreement (initial) or a professionalization/apprenticeship contract (continuing).

The work-study contract must be signed for a period of 12 months (MSc 2), 24 months (MSc1 + MSc 2) or 18 months for the staggered start of March (continuation of studies in MSc2).

Career opportunities after an MBA Luxury Brand Management

  • Marketing Director
  • Brand Director
  • Marketing Manager
  • Product/range marketing manager
  • Client Manager
  • Marketing Manager
  • Marketing Project Manager
  • Brand Manager
  • Product Manager
  • International Product Manager
  • Market Manager
  • Marketing Consultant
  • Research Manager
  • Marketing business manager

To consult the detailed job descriptions by specialization.

What business skill sets have been developed?

The professional certification allows the preparation of the following blocks of competences:

  • Develop a customer-centric marketing strategy
  • Manage the operational implementation of the customer experience strategy
  • Designing and deploying loyalty levers to boost performance
  • Manage teams and federate around the customer experience concept in agile mode

In addition to these common blocks of skills, we have added the following optional sector block:

  • Coordinate and deploy customer experience marketing strategy in the luxury and fashion sectors
Description of how to acquire certification by capitalizing on blocks of skills and/or by correspondence

Certification is obtained by :

  • Validation of four blocks of skills common to all courses, plus a block of specialization depending on the candidate’s course (each block of skills must be passed with a mark of 10/20 or higher).
  • Completion of a thesis with a mark of 10/20 or higher.
  • A minimum 132-day work placement during the second year of the program (MSc 2).

Professional certification of ” Customer Experience Marketing Manager “level 7 (EU), code NSF 312, awarded by INSEEC MSc (CEE-SO, CEE-RA, CEE-OUEST, CEE-M, CEFAS, MBA INSTITUTE), registered under number 38598 in the RNCP (Répertoire National des Certifications Professionnelles) by decision of the Director General of France Compétences on February 9, 2024.

The certification is issued by capitalization of the totality of the blocks of competences. Each skill in a block must be confirmed to obtain the block of skills. Partial validation of a block is not possible. It is also accessible through the Validation of Acquired Experience.

Find the blocks of competences associated with this RNCP title by clicking here .

What are the teaching methods?

Teaching methods

  • Lectures and interactive courses
  • Situational exercises through collective or individual case studies carried out by the students
  • Conferences, seminars and educational visits

Evaluation methods

  • Individual or group case studies
  • Individual and group oral presentations
  • Individual and group files

Methods and tools

  • The evaluation methods are face-to-face, in the form of continuous assessment or final exams in the form of mid-term exams.

What is the 2022/2023 tuition to enter the program?

Initial course:

  • Entry to MSc1: €11,950
  • Direct entry to MSc2: €15,600
  • MSc1 + MSc2: €27,550

Continuing education (alternation course) :

  • 24-month training: €25,900 excl.
  • Direct entry to MSc2: €15,950 plus VAT

In the case of work-study training, tuition fees are payable by the OPCO and the company signing the contract.

Do you have any questions about work-study programs or our school in general? See our frequently asked questions.


  • VAE : 4 200 € HT
  • VAP : 850 € HT

International Student Pack: Mandatory contribution of €490 on top of the tuition fees shown above for exclusive support services for international students from outside the European Union.

What kind of financial aid is available?

INSEEC offers several financial aid schemes:

les chiffres-clés pour le RNCP n°34806 "Manager du marketing et de la stratégie commerciale"

Titre RNCP certifiant des promotions 2022 et 2023 de la formation


Taux national de réussite
Promo 2023


Taux de présentation
Promo 2023


Taux d’insertion globale
Promo 2022


Taux de satisfaction à 6 mois
Promo 2022

*Details by campus on request


The OMNES Education Group pays particular attention to the societal environment, including the disability dimension. Indeed, we believe that students with disabilities should not have any problems in pursuing their studies and starting a professional career. We accompany them to facilitate their access to the premises, offer them personalized advice as well as adapted accommodations throughout their school career.

Accessibility of premises: all our campuses are accessible to people with disabilities.

To learn more about the OMNES Education Group’s disability policy, click here.

Contacts for disability referents by campus:
Bordeaux: Maxime DOUENS –
Lyon: Anissa GASMI –
Rennes: Laura LE CALVEZ –
Paris : Farid HAMAD –

Chambéry : Clément BERTACCO –

Marseille: Océane VALOTTI –


visuel invitation rdv luxury omnes education 14 novembre avec Cédric Grolet
étudiants préparant un événement luxe
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Updated 25 April 2024